Hello,
We have Jira Work Management, which we use to manage the work between us as vendor and our customers. It is mainly used for the projects and CRs management, where each requirement raised by the customer follows a custom workflow, as high level below transitions:
Customer Requirement Raised -> Product team assessment -> Submit scope of work -> Sign scope of work -> Resourcing & Planning -. build -> QA -> SIT -> UAT -> Go live
During product team assessment or Build, there are discussions related to this specific ticket that needs to be internal and not shared/accessible to customer, and needs to be recorded as well on that same specific ticket. Now i know in the Jira Service Management there is this option as "Internal Comment", which seems not available in the Jira Work Management? Or is it an option that can be enabled? I am okay to use Internal Comment, or maybe if i can somehow create a sub-task accessible/visible to our team only, or any other suggestion that serves the job.
Thank you in advance.
