JIRA not logging time from Smart Commit

Question

I've made sure my user has the correct permissions (all the Time Tracking permissions are ok) and I've made sure the email address is the same for the user in Bitbucket as my user in Jira.

When I push a commit with the following message:

*Issue key*

#time 1h

The commit is hooked to my JIRA issue but no time is logged. Any ideas?

Mattias Persson_lob6f4 · Answer

We're using JIRA Cloud unfortunately.

Steve Behnke [D1 · Answer

Any chance you're on JIRA Server and can pull the log files?