How to Change the Subject of Customer Notifications by Adding Dynamic Value of Rule Name？

Question

I hope to be able to change the email subject so that different types of notifications can be differentiated from the subject itself.

Agent_gf7xc1 · Answer

I would like to know what the numbers in the link refer to as smart value.

Teja_w7r693 · Answer

Hi @Agent

Welcome to Atlassian Community!

you can customize the customer notification templates, please find the documentation for more details -Create and edit the content of your customer notifications | Jira Service Management Cloud | Atlassian Support

You can also try Jira automation and smart values to send notifications based on issue events.

- Jira Automation

- Jira Smart Values

Thanks,

Tejaswini