which value can I add to Resolution field, if I w ant it to be empty by default ? (= unresolved) I think JIRA ships with value Fixed as default. But that s disturbing since a task i just created, c ant be already fixed ?
If you want it to be empty, just remove it from the screens and it will stay as Unresolved.
Although it is not recommended because a lot of reports like created vs resolved and resolution time reports depend on the resolution field information.
Rahul
You can't leave it "empty by default". What Rahul is getting at is that if you put the field on a screen for create or edit, then it will take a value, and hence the issue will appear closed. Remove it from your create/edit screen if you've added it there.
You should only put the resolution field on transition screens, and only on transitions that go from a status you want to think of as "open" to status that you see as "closed".
ok . i got it ..and this way the reports will also work perfectly since I have unresolved issue, if I do not have it on the screen (actively). There is no Reolution unresolved under Resolution names or ? Means in this case one of our emplyees must have added it...?!
No, there should be NO "unresolved" type resolutions on the list of resolutions. If there are any, then remove them, as they're wrong.
This is a case where the technical explanation is actually helpful... JIRA regards the resolution field as a flag to see if an issue needs any attention.
In the database, the field for any issue can either be empty (null), or it will be holding a value (From the list of resolutions).
If the field is "null", JIRA treats the issue as "something needs doing", and it shows that by displaying "unresolved".
If the field has anything in it, then the issue is "resolved", and it displays the value from the resolution field, and displays the strikeout on the id in some places, and ignores it in some reports etc.
Some inexperienced admins make the terrible mistake of adding words like "unresolved" or "none" or "open" to the list, thereby breaking it - there is something in field, so the issue is resolved. Doesn't matter that it says "open", the field has a value, so the issue is resolved.
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