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Closed status with Done Resolution not showing as "Closed"

Tonja Davis

Hello All,

I have a team that uses the status Closed with the Resolution of "Done" however, Jira is not marking these tickets with a strikethrough (when doing queries, reports, et al) which leads others to believe they are still "Open"

Closed is a "Closed" status, Done is a resolution. how do I get Jira to properly display that no further work is required for this ticket?

Thanks for your help

Accepted answers

All comments

Joe Pitt

The strikethrough is there if the out of the box resolution field has any value set, so it sounds like the resolution field isn't being set. In Agile 'Done' is the far right column and the resolution is set. Look at one of the issues you believe are being displayed correctly and verify the resolution field is set.

Tansu Akdeniz

Hi @Tonja Davis

In Jira boards, resolved issues have strikethrough in its key.

Well, there are lots of different reports and you can easily exclude open issues.

Or save your JQL filters by using status or resolution fields.

But one important thing is Jira considers that the lifecycle of an issue has come to an end when the "Resolution" field has a value.

Also, please take a look at this KB: Best practices on using the "Resolution" field

Tonja Davis

Thats the thing. the resolution field IS being set please see attached screenshot:

the resolution is "Done" it should - by all rules - be registering as "closed"

Tonja Davis

the resolution is, indeed being set

Joe Pitt

If this is in an agile board the issue has to be in the far right column.

Tonja Davis

It is a Kanban board. The team has opted to not display any "Closed" issues on their board.

Are the statuses not being set because the closed issues are not visible on the board?

Craig Nodwell_7eve9b

The strike through does not show up in a views. RE: in the list view there are no strike throughs on resolved issues. Where are you not seeing this?

Tonja Davis

oh sorry for some reason I missed this answer up here and answered it in the thread below. I'm sorry. I should not reply to comments before I've had my coffee

Craig Nodwell_7eve9b

lol

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