We have recently upgraded JSM from 9.0.0 to 9.10.1 and since then the customer satisfaction email is sent incorrectly...
It used to look like this...
Is there a way to fix this?
Hi @Hayley Bell,
It looks like this bug: https://jira.atlassian.com/browse/JSDSERVER-13616
Please check if your JSM version (go to Administration > Applications > Versions & licenses) is affected by this bug. I believe 9.10.1 is a Jira Software/Core version, because the latest JSM version is 5.11.
If your JSM version's affected, please consider upgrading to the fix version.
Let me know if it helps. Thanks!
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