Since Jira update to 9.4.6 I am getting emails from Jira whenever any changes are made to ticket.

Scott Allen

The legacy automation rules are set to default run as me. With the Jira update to 9.4.6 I am getting emails from Jira anytime the reporter adds additional details, shares the ticket with others, or when other support personnel respond. It’s as if I’m automatically set as “watching” the ticket. How can I get this to stop? I want to receive emails when I’m tagged in a ticket, but I don’t want to receive all of the emails just because the automation rules are being run as me. I've looked at the rules and can't figure out why this is happening. What am I missing?

Tessa Tuteleers

Hi @Scott Allen , 

first, please use a technical user for your automation rules, it makes debugging so much easier, and it allows you / admins to help with rules without having to have all access everywhere. 

Now, for your problem, I'm guessing you have "auto-watch" on in your profile, making you automatically watch every issue you touch (directly or via the automation rules). 
This combined with an open notification scheme will give you a lot of stuff in your mailbox. 

So 3 solutions, all with their own benefits and risks: 

- Use technical user as actor in automation rules
- Go to your Jira profile and stop auto-watching issues
- Remove watchers from notification schemes

Hope this helps!

- Tessa