incoming calls from opsgenie have no caller id

Question

We've been using opsgenie for quite a while now and everything was smooth until recently, when we noticed that all calls incoming from opsgenie have no caller id. This has taken us by surprise and some notification calls were missed as we tend to set up dnd on our phones for the night (with contact exceptions added). We're located in EU. Did anybody else encountered this? Please advise.

Imo it's crucial for opsgenie to call with caller id enabled.

Jaron Cortez · Answer

That sounds like a real headache! It's definitely important for Opsgenie calls to show caller ID, especially for critical notifications. It's strange that this issue has cropped up recently.Since you're in the EU, there might be specific regulations or settings affecting caller ID. Have you checked Opsgenie's settings to ensure caller ID is enabled? It's worth reaching out to their support team too.In the meantime, you could try using whocalled.co.uk to identify incoming calls without caller ID. It might help alleviate some of the missed notifications until the issue gets resolved.

Shivam Naik_l5gu21 · Answer

Hi @[deleted],

I would recommend opening a support case with us so that we can look into that with our provider Twilio. Even if there isn't a caller ID, we can use log timings from the alert that triggered notifications to pull up those call records and verify if/how Opsgenie was sending those notifications without an ID showing up.

Thank you!

unknown · Answer

Hi @Shivam Naik. I would love to share the incoming call's phone number but as I mentioned before, all I see is "NO CALLER ID".