OpsGenie x ServiceNow integration - Table different from standard (Incident)

Michael Daramola

I want to alerts on a different table (MID Server) and alert when their down I've tried creating a new business rule and updating the script for it but having trouble running a test alert also updating the form in Opsgenie. 

My question is is there a specific way to do this ?

Talar Pavlovic

Hi there Michael, 

Thanks for writing to Community, I'm Talar from the Atlassian Opsgenie support team, happy to help! 

Let me start by sharing our general support documentation for the ServiceNow integration here: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-servicenow/ 

From your original question, I suspect that you are referring to a very specific use case - if you could provide more context we could see what solutions may be possible. It may be beneficial to open a support ticket if adding more context will require you to share any sensitive info - You can do this via https://support.atlassian.com/contact/ 

Kind regards,
Talar