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Auto reply on closed issue to reporter

Ken Loh_wmlxn8

Dear Sir/Madam

Is there a way to configure auto-reply when reporter send an email to a closed issue?

Best regards
Ken

Accepted answers

Rilwan Ahmed

Hi @Ken Loh ,

This can be done if the email adds comment to the closed ticket.

Go to your JSM project settings --> Automation --> Create automation
Select trigger(WHEN) as comment added
Condition (IF) select JQL Issue matches: status = Closed
Action (THEN) --> Send email or Add comment.

FYI: You can also install free Automation for Jira - Server Lite plugin and get more options.

https://marketplace.atlassian.com/apps/1211836/automation-for-jira-server-lite/version-history

All comments

Rilwan Ahmed

Hi @Ken Loh ,

This can be done if the email adds comment to the closed ticket.

FYI: You can also install free Automation for Jira - Server Lite plugin and get more options.

https://marketplace.atlassian.com/apps/1211836/automation-for-jira-server-lite/version-history

Ken Loh_wmlxn8

Dear @Rilwan Ahmed

Thank you for your kind reply.

Select trigger(WHEN) -> for this trigger, are we able to select trigger when received new email ?

Ken

Ken Loh_wmlxn8

And also, reply to a closed issue, it will create a new ticket. Is there a way to disable it as well?

Rilwan Ahmed

Hi @Ken Loh ,

1. Select trigger(WHEN) -> for this trigger, are we able to select trigger when received new email ?
-- No

2. reply to a closed issue, it will create a new ticket.
-- I did not understand your requirement. Can you please explain

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