Importing custom fields from Jira to OpsGenie

Horia Luta

Hello,

I'm trying to find a way to customize incidents' priorities in OpsGenie based on the information imported from Jira. The integration I've made doesn't seem to import the priority field from Jira so what I want to ask is, can I import custom fields from Jira? If yes, how?

John M_2hpypf

Hi @Horia Luta ,

Yes, you can import custom fields from Jira, however, you shouldn't need to use a custom field, as you can map the Jira priorities directly to Opsgenie priorities. Here is an article with screenshots giving a few different methods for mapping Jira priorities to Opsgenie: 

https://community.atlassian.com/t5/Opsgenie-articles/How-to-Map-Alert-Priorities-in-Opsgenie/ba-p/2044304

You can map custom fields using this format for the legacy Jira integration:

• {{_payload.issue.fields.customfield_13154}}

And this format for the Jira cloud integration: 

• {{customFields.customfield_00000}}

Here is a more in depth article on that subject:

https://community.atlassian.com/t5/Opsgenie-articles/How-to-Extract-Custom-Fields-and-Data-into-an-Alert/ba-p/2133902