can i track multiple customers on a single issue?

Question

we would like to prioritize our issues by the number of clients that report them.  rather than add a new issue and link it each time, we would like to add the client account to a field on the JIRA issue, and create a count that increments each time a client is added to that issue.

is this possible?

thanks

Danny

Nic Brough -Adaptavist- · Answer

I'd create a multi-select list with all the customers in it.  Then when a customer reports a duplicate, you can just add them to that list.  You won't get "customer X found it in version Y", but that's often not important, just make sure that Y is definitely recorded.

This does assume that there are not a huge number of customers.  If there are, I'd be tempted to use a label field instead.

Daniel Mullan · Answer

thanks Harry.

watching works for our internal users, but we don't have our customers configured to watch issues.  ideally we'd like to track just a couple of basic bits of info each time a new customer reports a known issue.

"Customer Account"

"Version Reported"

our thought was to create a new tab to track "Additional Customer Reports"  and add up to 20 rows with just those two fields.  the customer who originally reported the issue is tracked in a unique field, but there is no way cleanly add multiple customer accounts.

not sure if there is an easier way to do that?

HarryH · Answer

Does "watcher" field work?

If not, there are lots of plugins to support multiple users, for example https://marketplace.atlassian.com/plugins/ru.mail.jira.plugins.userpickers