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Issue regarding Resolution

nayanvmehta

Hi,

I have a issue with JIRA resolution field.

Initially I did not use Resolution field because it was more of redundant with status field. But due to this all the issues were seen as unresolved only. So I added a post function for updating the resolution field. which is working fine.

Now for old observations which are resolved and closed, I manually entered the resolution field values but the same is not getting reflected anywhere(In summary page graph, issues etc).

Please suggest the solution.

Thanks and regards,

Nayan Mehta

Accepted answers

All comments

Nic Brough -Adaptavist-

When you say you "manually entered a resolution", how exactly did you do it?

Also, are you 100% sure you are resolving at the right point in your workflow? You set a resolution when resolving or closing an issue, blank it out on re-open, and NEVER put it on any screens?

nayanvmehta

Hi Nic,

By default resolution field is not visible to any user, I added the resolution field temporarily to the workflow screen. And as I was able to see the field and I had an edit rights with me, I changed the resolution.

But yes it was not done at the right point in workflow, since the observations were already closed.

Nic Brough -Adaptavist-

Ah, good, I was hoping you'd say that for editing, that's not to worry about then.

So, what resolution are you setting, and where is it not coming out properly? Start with comparing the issue view (i.e. look directly at the issue) and the results of a filter that reports on that issue somehow - include the resolution column in the issue navigator

nayanvmehta

The issue is in the summary screen, in the graph of ISSUES. showing last 30 day summary...

It is showing that 30 issues are created and none are resolved but in the issue navigator table if I filter unresolved issues than it is only 13. So this data is not matching.

Jose M_

As you already have seen, Jira predefined reports, e.g. about outstanding issues and a lot more, did not work properly, if the resolution field is not used. You really should use it. The benefit of using the resolution is, that after an issue was closed, you can easily check how it was closed (Fixed, Won't Fix, etc.).

It is very helpful to use several resolutions, so you can select the corresponding one to the status. If you have different statuses you certainly will be able to select the corresponding resolution in a post function, so no need for the user to select the resolution manually.

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