Atlas won't link with Jira Work Management Epic

Question

I've got a Jira Work Management project and also spun up an Atlas environment to test. I created an Epic within the JWM project and tried to link it to a Goal in Atlas and also sync the status to a project in Atlas. Either way, when I try to link the Epic (or any Epic) to anything in Atlas, I get the error below:

If it's a permission issue, I'm not sure where it could be stemming from as I am an admin for both products and the site they are in. I've also attempted this after refreshing, waiting days, etc. Any insight would be greatly appreciated!

Brad Lackey · Answer

Should Atlas (as it was formally known) also work with Initiatives if you've created a customer hierarchy? Because I'm getting a similar error when trying to link an Initiative to an Atlas Project via the "where is work tracked" field.

Thanks!

Mark Parnell · Answer

Hello,

Thanks for reaching out and sorry that you're experiencing this problem. Atlas should work with JWM epics, and if you're an admin it's not immediately clear why you should be getting a permissioning error.

I can have the developers check the logs to see if that helps us to diagnose the problem. To that end - what's your Atlassian account ID? It will be the string of numbers and letters at the end of your profile's URL when in Atlas or JWM. Please do send it to us via the "Give feedback" button in the Atlas top navigation, to help keep your AAID private.

Thanks,

Mark