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Why my issue tickets are reflected to all boards in the same project?

KI_72v717

Hi Jira community,

When I create a issue ticket in a board, the ticket books to all other boards in the same project.

How to set to rid of this issue?

Best regards,

Accepted answers

Mark Segall

Hi @KI and welcome to the community!

This has to do with the respective Board Filters. You'll need to reverse engineer those boards to understand what conditions bring issues onto those boards. Some common business logic that I've seen employed by project configurations with multiple boards:

By Label/component - In this case, the boards may be looking for specific labels/components. If the issue has been tagged with multiple labels/components that satisfy multiple board filters, the issue will appear across all of them
By Assignee - The board filter brings in anything unassigned and issues assigned to specific team members. In this case, it could be as simple as assigning the issue to get it to disappear from the other boards.
By Custom Field - Similar to Label/Component, if the board filters are looking for a specific selection on a multi-select field and that issue has selected multiple values, it could satisfy the multiple board filters.

Ultimately though, it comes back to understanding the board filters for all of the boards to gain an understanding of why an issue would appear on each respective board.

All comments

Mark Segall

Hi @KI and welcome to the community!

By Label/component - In this case, the boards may be looking for specific labels/components. If the issue has been tagged with multiple labels/components that satisfy multiple board filters, the issue will appear across all of them
By Assignee - The board filter brings in anything unassigned and issues assigned to specific team members. In this case, it could be as simple as assigning the issue to get it to disappear from the other boards.
By Custom Field - Similar to Label/Component, if the board filters are looking for a specific selection on a multi-select field and that issue has selected multiple values, it could satisfy the multiple board filters.

Ultimately though, it comes back to understanding the board filters for all of the boards to gain an understanding of why an issue would appear on each respective board.

Trudy P Claspill

Adding to this...

Welcome to the Atlassian community, @KI

Make sure that you understand that issues are not created "in" boards. Issues exist in Projects. You may be viewing a board when you create an issue, or even click the Create Issue option that appears in a board column or in the Backlog screen, but the issue is being created in the associated project, not just "in the board".

Boards are a way to view and manipulate the issues that exist in projects.

Boards displays issue based on a filter that specifies which issues to show in a given board.

A given issue can appear in any number of boards based on the issue matching the conditions of the filter for that board.

KI_72v717

Hi @Mark Segall @Trudy P Claspill

I appreciate your supports. Yes, it works with the board filter settings

Trudy P Claspill

Great!

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