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Issue with workflow

ritu gurdatta_mgrywv

We have 2 workflows in one project:

1. MG Copy of TOS Workflow (Incident) (Open, In-progress. etc)

2. TOS/COS Standard Service Workflow (Open, No offer needed, rejected, etc)

First type of workflow is assigned to Task, Incident, Question or Problem issue types but whenever we create tickets the status is set to “No offer needed” when this status is NOT even present in the first workflow? It should go straight to Open but it doesn’t. In the task itself it shows the correct assigned workflow.

Even if it is second workflow, first stage should be open but it is always set to ''No Offer Needed''. Would you have any idea?

Accepted answers

All comments

Kseniia Trushnikova

Hi @ritu gurdatta,

It sounds like the status No offer needed may be the initial one in the workflow. Could you check it and change it to Open if necessary? Here's the instruction: https://confluence.atlassian.com/adminjiraserver/configuring-the-initial-status-938847496.html

Also, could share screenshots of the workflow scheme and the workflows themselves?

ritu gurdatta_mgrywv

1st WF.png 2nd WF.png WF Schema.png

ritu gurdatta_mgrywv

Hi @Kseniia Trushnikova

for Task, Incident, Question or Problem issue types, 1st workflow is assigned but it sets 'No offer needed' as initial one why? Could you please help?

Kseniia Trushnikova

The workflows look fine. Do you have any Automation rules or scripts which can transition issues to the status No offer needed?
Also, are there any entries about status change on the issue tab History?

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