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How to fill in a request type when transit a ticket between project

Dor Ben Yehuda

Hi,

Once we move a ticket from a project to mine, there is no possibility to choose a request type.

It's not possible later as well to update the request type

Accepted answers

All comments

Dor Ben Yehuda

The request type is None, and when trying to choose another one (after the ticket moved to my project, it says no match was found

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

Jira does not expect you to be moving issues, it's an exception to normal working practice, and the request type has nowhere to go if you move an issue from an ITSM project to a non-ITSM project.

Why are you moving issues?

Dor Ben Yehuda

We have different projects for different teams.

Let's say that someone opened a ticket for Engineering but then Engineering moved it to Analytics

Nic Brough -Adaptavist-

Mistakes happen, but the question remains as to why you have set it up so that people create things in the wrong place.

Dor Ben Yehuda

It wasn't a mistake, it starts as an Eng issue got solve and now it's an analytical issue

But sounds like it's not possible (which is weird cause you can change the issue type)