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subtask error

Clare Lawson_pvzs29

When attempting to create a subtask, the user is getting the "we couldn't create the subtask Error Server Response: 500.

I logged in as the user and get the same thing. When I try, I also get the same thing. If i try and make a subtask on a different ticket, it works. Any ideas what is going on here? 500 error.png

Comments

Michael Thompson_ndzw0i

Is Sub-task a valid Issue Type for this project?

Chris Thomas_hfny00

I have not seen this in this exact situation, however I have a couple idea's.

1. Could be another AWS problem, and it should be resolved in a couple hours to tomorrow. However currently Atlassian Status is all green as of this moment.

2. Try on another project, then try using a different subtask type. It could be a corrupted workflow or automation causing the errors.

3. Go home early, enjoy your day and try again tomorrow.

Marcos Milanesio

If you have correct definition in issuetype schema, maybe you have temporary connectivity issues (network micro-cuts).

Joseph Chung Yin

@Clare Lawson -

I agreed with other community leaders suggestions.

Again, if your have subtask issue type configured properly for your Jira/JSM project, then it could just be a temporary network issues took place and should be resolved shortly by Atlassian.

However, if the issue continues, then you should contact Atlassian Support (https://support.atlassian.com) for further assistance, so they can access the backend system logs to determine the root cause (not temporary outage) to assist you.

Hope this helps

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Clare Lawson_pvzs29

Yes.

Clare Lawson_pvzs29

Nothing worked! I even cloned it and it still didn't work. So, I made a new ticket, and deleted the old one. Must have been a bug of some sort. Thanks all!

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