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Need help with getting Jira user info

AisM

Hello,

We are in the process doing some performance testing for our Jira application. For this, we are looking to acquire user workload for a 24hour period for the below simple use cases,- (to name a few)

* No of user cloning issues

*No of user clicking the Issue EDIT option

*No of users opening Structure

*No of users browsing projects

*No of users browsing Boards

*No of user Viewing Board

Is there any straight forward way to get this information. Or is there any Plugin available to get this information. Any help is appreciated.

Thank you

Accepted answers

Nic Brough -Adaptavist-

Jira does not track user activity at that level, it's an issue tracker, not a micro-management tool.

None of those metrics have anything to do with workload monitoring, which leads me to the simple question of "why?". Why are you trying to look at these numbers?

Tuncay Senturk _Snapbytes_

Hello @AisM ,

Thanks for mentioning me.

I concur with @Nic Brough -Adaptavist- 's points.

It's important to recognize that Jira's primary function is as an issue tracking tool, not a comprehensive user activity monitoring system. As a result, it doesn't inherently offer the specific metrics you're seeking directly within its core features. I'm unsure if there are any third-party apps available on the Atlassian Marketplace that can provide this data, but I'm aware that your organization might be hesitant to adopt new apps.

I apologize if my response didn't fully meet your expectations.

All comments

Nic Brough -Adaptavist-

Jira does not track user activity at that level, it's an issue tracker, not a micro-management tool.

None of those metrics have anything to do with workload monitoring, which leads me to the simple question of "why?". Why are you trying to look at these numbers?

AisM

@Nic Brough -Adaptavist- We are in the process of migrating projects from a different Jira instance to another one (Initially the organisation had two Jira instances). So, this new migration is gonna cause a huge increase in the number of users accessing Jira , maybe a 3fold increase.
So, we are currently doing some performance testing in our UAT to check for how the application would behave with that many new number of concurrent users hitting the application.

Hope this explains

Nic Brough -Adaptavist-

None of those metrics are going to help you with performance, none of them are particularly heavy on loading your Jira instance.

The main thing that affects Jira performance is searching. Not just the "run a filter" stuff, but also the things that call searches without telling the users that they are doing it. Dashboards are the obvious ones, but boards do it a lot more than you think.

But "board usage" is still not going to tell you anything about performance, and its worse for Cloud systems - Cloud is totally different software, and will try to auto-scale for your usage, so there's no need for you to try to gather numbers on your server - it is of no use when migrating.

AisM

@Nic Brough -Adaptavist- Yes, I can understand where you are coming from and how some of those metrices are not gonna be useful, but from an organization point of view, they need those numbers.

So, is there any way possible to get that information - atleast for number of users accessing Boards or Dashboards in 24hrs

AisM

Hi @Tuncay Senturk _Snapbytes_ , Hope you are doing well :) Though I did receive some comments on this ask from Nic, would like to hear your thoughts as well . .

Is there any SQL query that can be used to retrieve info from the DB. Maybe for no. of users adding a comment in 24 hours, or editing an issue in 24hours.

Tuncay Senturk _Snapbytes_

Hello @AisM ,

Thanks for mentioning me.

I concur with @Nic Brough -Adaptavist- 's points.

I apologize if my response didn't fully meet your expectations.

AisM

@Tuncay Senturk _Snapbytes_ Thank you the comment Yes, we do understand how acquiring these metrics is extremely hard. But, the testing team really want this no matter what, as the current testing set up is hitting the test environments 10 times more than Prod. So, they want a number close to prod for these individual test cases.

But sadly, I could not find any plugin or app that could help with this. Some suggested getting the info from the DB, but not sure how that would be.

AisM

@Tuncay Senturk _Snapbytes_ Thank you for sharing your thoughts on the topic.
I did manage to get some of the metrics from the DB & via Splunk. But am I confident about the accuracy of these numbers, maybe not so much. But, this works for the time being

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