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Create a new request via REST

Atlassianist

Hallo,

i would like to write a JSON-Body allowing me to create a new issue voa Postman ...

As a test I have read an existing request from the same Service Management Projekt I would like to create the request in ...

=============

{
"expand": "renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations",
"id": "10127",
"self": "https://myjirasystem/rest/api/2/issue/10127",
"key": "key-4",
"fields": {
"issuetype": {
"self": "https://myjirasystem/rest/api/2/issuetype/10101",
"id": "10101",
"description": "Von Jira Service Management erstellt.",
"iconUrl": "https://myjirasystem/secure/viewavatar?size=xsmall&avatarId=10641&avatarType=issuetype",
"name": "Serviceanfrage", [REQUESTED]
"subtask": false,
"avatarId": 10641
},
"timespent": 900,
"project": {
"self": "https://myjirasystem/rest/api/2/project/10203",
"id": "10203",
"key": "PROJECTNAME",
"name": "PROJECTNAME",
"projectTypeKey": "service_desk",
"avatarUrls": {
"48x48": "https://myjirasystem/secure/projectavatar?avatarId=10324",
"24x24": "https://myjirasystem/secure/projectavatar?size=small&avatarId=10324",
"16x16": "https://myjirasystem/secure/projectavatar?size=xsmall&avatarId=10324",
"32x32": "https://myjirasystem/secure/projectavatar?size=medium&avatarId=10324"
}
},
"customfield_10230": null,
"customfield_10231": [
{
"self": "https://myjirasystem/rest/api/2/user?username=sampleuser@maildomain.com",
"name": "sampleuser@maildomain.com",
"key": "JIRAUSER13520",
"emailAddress": "sampleuser@maildomain.com",
"avatarUrls": {
"48x48": "https://myjirasystem/secure/useravatar?ownerId=JIRAUSER13520&avatarId=10650",
"24x24": "https://myjirasystem/secure/useravatar?size=small&ownerId=JIRAUSER13520&avatarId=10650",
"16x16": "https://myjirasystem/secure/useravatar?size=xsmall&ownerId=JIRAUSER13520&avatarId=10650",
"32x32": "https://myjirasystem/secure/useravatar?size=medium&ownerId=JIRAUSER13520&avatarId=10650"
},
"displayName": "SAMPLEUSER",
"active": true,
"timeZone": "Europe/Berlin"
}
],
"fixVersions": [],
"customfield_10111": null,
"aggregatetimespent": 900,
"resolution": null,
"customfield_10310": {
"self": "https://myjirasystem/rest/api/2/customFieldOption/10307",
"value": "Monitoring",
"id": "10307",
"disabled": false
},
"customfield_10234": null,
"customfield_10225": null,
"customfield_10302": null,
"customfield_10226": null,
"customfield_10303": "INC1234567", [REQUESTED]
"customfield_10227": null,
"customfield_10304": "mailaddress", [REQUESTED]
"customfield_10107": "0|i000pr:",
"customfield_10305": "cellphone", [REQUESTED]
"customfield_10108": null,
"customfield_10306": "SITE", [REQUESTED]
"customfield_10109": null,
"customfield_10307": "Configuration ITEM", [REQUESTED]
"customfield_10308": "Service Name", [REQUESTED]
"resolutiondate": null,
"customfield_10309": "DESCRIPTION ", [REQUESTED]
"workratio": -1,
"lastViewed": null,
"watches": {
"self": "https://myjirasystem/rest/api/2/issue/PROJECTNAME-4/watchers",
"watchCount": 1,
"isWatching": false
},
"created": "2023-08-08T16:18:43.875+0200",
"customfield_10100": null,
"customfield_10221": null,
"priority": {
"self": "https://myjirasystem/rest/api/2/priority/4",
"iconUrl": "https://myjirasystem/images/icons/priorities/low.svg",
"name": "Niedrig",
"id": "4"
},
"customfield_10101": null,
"customfield_10222": null,
"customfield_10102": null,
"customfield_10223": null,
"customfield_10224": {
"errorMessage": "Sie sind nicht berechtigt, die Liste benutzerdefinierter SLA-Felder abzurufen",
"i18nErrorMessage": {
"i18nKey": "sd.sla.field.service.permission.error.fetch",
"parameters": []
}
},
"labels": [
"Stichwört"
],
"customfield_10103": null,
"customfield_10214": null,
"customfield_10215": null,
"customfield_10217": null,
"customfield_10218": null,
"timeestimate": 0,
"aggregatetimeoriginalestimate": null,
"versions": [],
"customfield_10219": null,
"issuelinks": [],
"assignee": {
"self": "https://myjirasystem/rest/api/2/user?username=assignee%40maildomain.com",
"name": "ASSIGNEE",
"key": "JIRAUSER13602",
"emailAddress": "assigne@maildomain.com",
"avatarUrls": {
"48x48": "https://www.gravatar.com/avatar/5df9710cbf12f9f956db0d936b8beb99?d=mm&s=48",
"24x24": "https://www.gravatar.com/avatar/5df9710cbf12f9f956db0d936b8beb99?d=mm&s=24",
"16x16": "https://www.gravatar.com/avatar/5df9710cbf12f9f956db0d936b8beb99?d=mm&s=16",
"32x32": "https://www.gravatar.com/avatar/5df9710cbf12f9f956db0d936b8beb99?d=mm&s=32"
},
"displayName": "ASSIGNEE",
"active": true,
"timeZone": "Europe/Berlin"
},
"updated": "2023-08-08T16:18:43.929+0200",
"status": {
"self": "https://myjirasystem/rest/api/2/status/1",
"description": "Der Vorgang ist offen und bereit, dass der Bearbeiter mit der Arbeit daran beginnen kann.",
"iconUrl": "https://myjirasystem/images/icons/statuses/open.png",
"name": "Offen",
"id": "1",
"statusCategory": {
"self": "https://myjirasystem/rest/api/2/statuscategory/2",
"id": 2,
"key": "new",
"colorName": "default",
"name": "Zu erledigen"
}
},
"components": [],
"timeoriginalestimate": null,
"description": "Langbeschriebung / Description", [REQUESTED]
"customfield_10210": null,
"customfield_10211": null,
"customfield_10212": null,
"customfield_10213": null,
"archiveddate": null,
"timetracking": {
"remainingEstimate": "0h",
"timeSpent": "0,25h",
"remainingEstimateSeconds": 0,
"timeSpentSeconds": 900
},
"customfield_10203": null,
"customfield_10204": [],
"customfield_10205": null,
"customfield_10206": null,
"attachment": [],
"aggregatetimeestimate": 0,
"customfield_10208": null,
"customfield_10209": null,
"summary": "Kurzbeschreibung / Zusammenfassung", [REQUESTED]
"creator": {
"self": "https://myjirasystem/rest/api/2/user?username=AUTOR",
"name": "AUTOR",
"key": "JIRAUSER10000",
"emailAddress": "support@maildomain.com",
"avatarUrls": {
"48x48": "https://www.gravatar.com/avatar/71ed2f8875cfbf350e86e197b5da78e1?d=mm&s=48",
"24x24": "https://www.gravatar.com/avatar/71ed2f8875cfbf350e86e197b5da78e1?d=mm&s=24",
"16x16": "https://www.gravatar.com/avatar/71ed2f8875cfbf350e86e197b5da78e1?d=mm&s=16",
"32x32": "https://www.gravatar.com/avatar/71ed2f8875cfbf350e86e197b5da78e1?d=mm&s=32"
},
"displayName": "AUTOR",
"active": true,
"timeZone": "Europe/Berlin"
},
"subtasks": [],
"reporter": {
"self": "https://myjirasystem/rest/api/2/user?username=AUTOR",
"name": "AUTOR",
"key": "JIRAUSER13603",
"emailAddress": "AUTOR@maildomain.com",
"avatarUrls": {
"48x48": "https://www.gravatar.com/avatar/e59b2e031b703ebc4ff363f76615bc93?d=mm&s=48",
"24x24": "https://www.gravatar.com/avatar/e59b2e031b703ebc4ff363f76615bc93?d=mm&s=24",
"16x16": "https://www.gravatar.com/avatar/e59b2e031b703ebc4ff363f76615bc93?d=mm&s=16",
"32x32": "https://www.gravatar.com/avatar/e59b2e031b703ebc4ff363f76615bc93?d=mm&s=32"
},
"displayName": "AUTOR",
"active": true,
"timeZone": "Europe/Berlin"
},
"customfield_10000": "{}",
"aggregateprogress": {
"progress": 900,
"total": 900,
"percent": 100
},
"customfield_10200": null,
"customfield_10201": null,
"customfield_10202": [
{
"self": "https://myjirasystem/rest/api/2/user?username=sampleuser@maildomain.com",
"name": "sampleuser@maildomain.com",
"key": "JIRAUSER13520",
"emailAddress": "sampleuser@maildomain.com",
"avatarUrls": {
"48x48": "https://myjirasystem/secure/useravatar?ownerId=JIRAUSER13520&avatarId=10650",
"24x24": "https://myjirasystem/secure/useravatar?size=small&ownerId=JIRAUSER13520&avatarId=10650",
"16x16": "https://myjirasystem/secure/useravatar?size=xsmall&ownerId=JIRAUSER13520&avatarId=10650",
"32x32": "https://myjirasystem/secure/useravatar?size=medium&ownerId=JIRAUSER13520&avatarId=10650"
},
"displayName": "SAMPLEUSER",
"active": true,
"timeZone": "Europe/Berlin"
}
],
"environment": null,
"duedate": "2023-03-01",
"progress": {
"progress": 900,
"total": 900,
"percent": 100
},
"comment": {
"comments": [],
"maxResults": 0,
"total": 0,
"startAt": 0
},
"votes": {
"self": "https://myjirasystem/rest/api/2/issue/PROJECTNAME-4/votes",
"votes": 0,
"hasVoted": false
},
"worklog": {
"startAt": 0,
"maxResults": 20,
"total": 1,
"worklogs": [
{
"self": "https://myjirasystem/rest/api/2/issue/10127/worklog/10104",
"author": {
"self": "https://myjirasystem/rest/api/2/user?username=AUTOR",
"name": "AUTOR",
"key": "JIRAUSER10000",
"emailAddress": "support@maildomain.com",
"avatarUrls": {
"48x48": "https://www.gravatar.com/avatar/71ed2f8875cfbf350e86e197b5da78e1?d=mm&s=48",
"24x24": "https://www.gravatar.com/avatar/71ed2f8875cfbf350e86e197b5da78e1?d=mm&s=24",
"16x16": "https://www.gravatar.com/avatar/71ed2f8875cfbf350e86e197b5da78e1?d=mm&s=16",
"32x32": "https://www.gravatar.com/avatar/71ed2f8875cfbf350e86e197b5da78e1?d=mm&s=32"
},
"displayName": "AUTOR",
"active": true,
"timeZone": "Europe/Berlin"
},
"updateAuthor": {
"self": "https://myjirasystem/rest/api/2/user?username=AUTOR",
"name": "AUTOR",
"key": "JIRAUSER10000",
"emailAddress": "support@maildomain.com",
"avatarUrls": {
"48x48": "https://www.gravatar.com/avatar/71ed2f8875cfbf350e86e197b5da78e1?d=mm&s=48",
"24x24": "https://www.gravatar.com/avatar/71ed2f8875cfbf350e86e197b5da78e1?d=mm&s=24",
"16x16": "https://www.gravatar.com/avatar/71ed2f8875cfbf350e86e197b5da78e1?d=mm&s=16",
"32x32": "https://www.gravatar.com/avatar/71ed2f8875cfbf350e86e197b5da78e1?d=mm&s=32"
},
"displayName": "AUTOR",
"active": true,
"timeZone": "Europe/Berlin"
},
"comment": "Arbeitsbeschriebung",
"created": "2023-08-08T16:18:43.829+0200",
"updated": "2023-08-08T16:18:43.829+0200",
"started": "2023-08-08T16:15:00.000+0200",
"timeSpent": "15m",
"timeSpentSeconds": 900,
"id": "10104",
"issueId": "10127"
}
]
},
"archivedby": null
}
}

================

I estimate that I can use the same JSON format and delete the fields / values which are not necessary ...

I have used [REQUESTED] where I think the fields are necessary ...

Is it correct / useful to create a JSON-BODY on this way?

Thank you for your opinion and reply.

Regards

Accepted answers

Kai Becker

Hi @Atlassianist

thanks for your question. Using the response from a get of an existing request is not recommended, as there will be a lot of fields and values, that are not necessary.

I would highly recommend starting with the base version from the documentation and add the additional fields you wish to set during create.

Kind regards,
Kai

All comments

Kai Becker

Hi @Atlassianist

thanks for your question. Using the response from a get of an existing request is not recommended, as there will be a lot of fields and values, that are not necessary.

I would highly recommend starting with the base version from the documentation and add the additional fields you wish to set during create.

Kind regards,
Kai

Atlassianist

Hi Kai,

do you have such a basic JSON-Body I could customise?

In the Docu I see the commands however no example for the entire JSON-Structure ...

{
"_expands": [
"participant",
"status",
"sla",
"requestType",
"serviceDesk"
],
"issueId": "107001",
"issueKey": "HELPDESK-1",
"requestTypeId": "11001",
"serviceDeskId": "10001",

Thank you very much for a small example ...

Best Regards

Atlassianist

I try to customise this example meant to be used in the cloud:

{
    "fields": {
        "project": {
            "id": "10205"
        },
        "summary": "Something's wrong",
        "issuetype": {
            "id": "10100"
        },
        "priority": {
            "id": "1"
        },
        "components": [
            {
                "id": "10000"
            }
        ],
        "customfield_10202": "sda/getithelp"
    }
}

Kai Becker

Hi @Atlassianist

there is no need to set the issuetype as it it is derived from the customer request type.

The basic request should be the following:

{
    "serviceDeskId": "10",
    "requestTypeId": "25",
    "requestFieldValues": {
        "summary": "Request JSD help via REST",
        "description": "I need a new mouse for my Mac"
    }
}

What are the field you want to fill during create? Best way would be to just look up their structure using your GET response and add them to the json

fedesa yonas

Hallo,

i would like to write a JSON-Body allowing me to create a new issue voa Postman ...

As a test I have read an existing request from the same Service Management Projekt I would like to create the request in ...

=============

================

I estimate that I can use the same JSON format and delete the fields / values which are not necessary ...

I have used [REQUESTED] where I think the fields are necessary ...

Is it correct / useful to create a JSON-BODY on this way?

Thank you for your opinion and reply.

Regards

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