Today I noticed users are not receiving any emails from Confluence Data Center 7.19.7. For example, @mentioning myself doesn't result in an email in my inbox or in the Confluence mail queue, and editing a watched page doesn't result in an email when I've configured my personal settings for this particular notification. My troubleshooting: * I found an outdated mail server was configured that failed to send a test message, so I added a new SMTP mail server and successfully sent a test message. * I deleted the old mail server. Now we only have one SMTP mail server that tested successfully. * I confirmed the Confluence Mentions Plugin is enabled, version 4.5.0 * I have system admin permissions and view/edit access to the spaces pages where I added @mentions and edited watched pages.

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Email notifications not working in all scenarios except testing mail server

Luke Brothers

Today I noticed users are not receiving any emails from Confluence Data Center 7.19.7. For example, @mentioning myself doesn't result in an email in my inbox or in the Confluence mail queue, and editing a watched page doesn't result in an email when I've configured my personal settings for this particular notification.

My troubleshooting:

I found an outdated mail server was configured that failed to send a test message, so I added a new SMTP mail server and successfully sent a test message.
I deleted the old mail server. Now we only have one SMTP mail server that tested successfully.
I confirmed the Confluence Mentions Plugin is enabled, version 4.5.0
I have system admin permissions and view/edit access to the spaces pages where I added @mentions and edited watched pages.

Accepted answers

Kseniia Trushnikova

Hi @Luke Brothers,

This looks similar to the problem described here: E-mail notifications not working, test e-mails working

Can you please check if this scenario and solution provided in the documentation work for you?

All comments

Kseniia Trushnikova

Hi @Luke Brothers,

This looks similar to the problem described here: E-mail notifications not working, test e-mails working

Can you please check if this scenario and solution provided in the documentation work for you?

Luke Brothers

Thanks so much for the quick reply with a hot lead, @Kseniia Trushnikova . I will follow those steps and update this post asap.

Thank you again, I really appreciate it!
Luke

Kseniia Trushnikova

Hi @Luke Brothers,

Did it work?

Luke Brothers

Sure did, thank you!

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