How do I trigger a notification email to a custom person field in a team-managed project?

Question

I created a custom person field in my team-managed JWM project so we could track additional RACI roles for each task (Consulted, Informed, etc.). These fields can have one or more names.

As it currently stands, when I add a user to the custom person field, they do not get any notification. Ideally, they would be notified that they have been added to the ticket in the Consulted field, and ultimately, added as a Watcher on the ticket.

I tried using Jira Automation and I couldn't get it to work. Can someone help please?

Jack Brickey · Answer

I like this idea

Jack Brickey · Answer

Hi @Rachel Wells , there is an open issue associated with being able to use a TMP People field in Automation- https://jira.atlassian.com/browse/AUTO-519 . Have you considered using the watcher field for identifying your RACI person?

Mark Segall · Answer

Hi @Rachel Wells - You could do something like this:

* TRIGGER: Field Value Changed (Your custom field)
* BRANCH (Advanced)* {{issue.CUSTOMFIELD}}
varBranch

* ACTION: Manage Watchers (Add these watchers)* {{varBranch}}

* Check Remove all existing Watchers

This approach will remove/re-add all RACI members each time the field is updated so that if someone is removed from a RACI role they also get cleared as a watcher.