Scriptrunner - Removing all comments from a specific user without sending ticket update notification

Question

Hi everyone,

I'm trying to remove all the comments within our Jira instance from "testUser1" while preventing Jira from sending out the normal "ticket update notification" email.

Is there a way to do this? I've been able to find all the comments the user submitted via JQL, but I'm assuming there would need to be a script run within the Script Console.

Any help would be greatly appreciated!

Thanks,

Mike

Nic Brough -Adaptavist- · Answer

Events are things that happen in Jira, they don't have anything to do with users.

Michael_qy22gs · Answer

Thanks @Nic Brough -Adaptavist-

That should work perfectly, but how would I setup that specific event for a specific user? (In this case "testUser1")

Thanks,

Mike

Nic Brough -Adaptavist- · Answer

You can do this without notifications if you get a bit clever with custom events.

If you create a new custom event (call it something obvious like "do not use me"), and do not set it to do anything in notification schemes, you can use the CommentService.deleteComment and fire that event - no notifications will be sent.