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extract a sub string from last comment body by using smart values

Gilad Shtern_twfj0y

Hi,

I'd like to extract a sub string from last comment body by using smart values.

For example:

----

Hi,

Pls, make sure to ... as owner: A1234.

------

In this example A1234 as Owner by using

Kindly,

Gilad

Accepted answers

Bill Sheboy

Hi @Gilad Shtern

The comments field is a list. Do you want this information from the last comment, or something else?

If the last one, please try this:

{{issue.comments.last.body.split("owner: ").last}}

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Gilad Shtern

The comments field is a list. Do you want this information from the last comment, or something else?

If the last one, please try this:

{{issue.comments.last.body.split("owner: ").last}}

Kind regards,
Bill

Gilad Shtern_twfj0y

Hi Bill,

I was able to change owner custom fields, but not reporter.

I saw in the community that we need to fetch customer.accountid.

My open issues:

1.Is this relevant for data center as well?

2.How do I now the actual account?

Kindly,

Gilad

Bill Sheboy

I believe the smart value expression I provided should work with Server / Data Center, as it uses not specific Cloud features.

If you only have the user name and need the account id to set a field, there are not many options for Server / Data Center yet. I believe you would need to call the REST API with a web request to get the value. (Please note: the Lookup Issues action is being added for Server / Data Center automation...and once that is added it will be easier to use JQL to find the account id from an existing issue.)

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