Automatic reply when user add comment closed jira ticket

Question

Hi

Is there a way to send automatic reply to user when he/she is add comment (via email or via portal) to closed tickets? I answer to myself - yes it is possible. But I have problem, that user will get also notification when somebody else is leaving there internal comment, so how to avoid that in this case user don't get this notification?

Or is it possible that automatic reply is sent only then when Reporter is adding a comment?

Florian Bonniec · Answer

Does you user got Service management notification or classic JIRA notification ?

Does your "customer" have access to the project directly without having to go to through the portal ?

Elmo Kuslap · Answer

Hi, yes this was checked, I unchecked it, but it doesn't help, if agent leaves internal comment, user still get email that You left a comment........ but in portal the user don't receives this messages.

Florian Bonniec · Answer

In your last action, Add comment to issue, you can click on More Options and make sure Share with customer is unchecked.