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Story Points / Estimation not appearing on Jira Backlog

Peter McCrystal_13dszb

We have an intermittent issue with Story Points not showing up for some stories on a team backlog.

Story points are being set via the AppFire Planning Poker App, and are always showing on the Jira ticket and in the estimation detail field, but occasionally they are not showing up on the backlog:

I'm at a bit of a loss as too why this happens for only one team and only sometimes (the same scrum master/planning session will have some come through successfully and others fail). Any suggestions on how to diagnose / what settings I may have missed?

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Mohanraj Thangamuthu

Hello, Good day. Please go to board settings >> Estimation >> make sure story point is selected for estimation.

Screenshot 2023-08-03 at 11.30.58 AM.png

Peter McCrystal_13dszb

Thanks Mohanraj, it is set to use story points, but time tracking is set to none - would that affect this?

Screenshot 2023-08-04 at 1.20.52 pm.png

Peter McCrystal_13dszb

Apologies if it was't clear from my screenshot, but also worth noting that the majority of stories are showing Story points correctly in the backlog, it is just a few that are not behaving.

Is the board driven by the nominated Story Points field, or is there some other underlying field that is copied to make it all work?

Diana Samsonyan_jd5by4

Hi Peter. did you get a solution for this?

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