Automation to Copy Asset Fields data to Summary

Manoj Kumar Gangwar

I created an automation and its working fine. But the issues is, it is copying the Asset fields value but also copying the Asset field Key. 

I want to copy only the value.

In Automation Summary I am using the below:

Asset Remediation - {{issue.customfield_32400}} - {{issue.customfield_31611}}

And getting Result below:

But I don't want the keys included with Value. (AMDB-1329187) and (RQMS-125617)

Could you please suggest?

Joseph Chung Yin

@Manoj Kumar Gangwar -

Give this a try that I know this works in the Cloud env-

{{issue.customfield_32400.Name}}

Hope this helps since it looks like you have created custom field for your JSM env that pulls from your Assets schema.

I have not try this in the server env.  I will let you know.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.