JIRA to Freshdesk integration

Question

Hi,

We use Freshdesk for our customer support. Through it, we can easily create issues in JIRA with ease, however, when comments  are made on JIRA, these are not pushed back to the ticket that created the issue. There are webhooks spoken of on zapier, is this something we can use, and how?

Warmest regards,

Reba

Rebaone Kokonya · Answer

Benito,

Thanks man, will take a look.

Ciao,

Benito Picarelli · Answer

Hello Rebaone,

Yes, webhooks sound like an option for you. Please take a look at our documentation regarding them, with a few examples and explanations:

https://developer.atlassian.com/display/JIRADEV/JIRA+Webhooks+Overview

https://confluence.atlassian.com/display/JIRA/Managing+Webhooks

Hope that can at least clear things up a bit more!