Status Changed From Works with "Before" but not "After"

Rebecca Vaught

Hello - I'm trying to create SLAs for incidents. I'm using the same query but changing the Before/After Statement.

BEFORE returns results but the AFTER one doesn't. Does anyone know why the AFTER wouldn't return results?

Does work

project = X AND issuetype = Incident AND cf[11430] = Incident AND "Reported By" = "Site Support Team" AND cf[11406] = Production AND "Incident/Defect Severity" = "Sev 4 - Low" AND status changed from "New Ticket" to Open before 2d

Doesn't Work

project = X AND issuetype = Incident AND cf[11430] = Incident AND "Reported By" = "Site Support Team" AND cf[11406] = Production AND "Incident/Defect Severity" = "Sev 4 - Low" AND status changed from "New Ticket" to Open after 2d

Rilwan Ahmed

Hi @Rebecca Vaught ,

The "CHANGED" operator is used to find issues that have a value that had changed for the specified field.

This operator has the following optional predicates:

• AFTER "date"
• BEFORE "date"
• BY "username"
• DURING ("date1","date2")
• ON "date"
• FROM "oldvalue"
• TO "newvalue"

Some examples for right use is:

1. project = IT AND status changed from "Waiting for support" to "Waiting for Requestor" AFTER startOfWeek()
2. project = IT AND status changed from "Waiting for support" to "Waiting for Requestor" AFTER "2023-07-31"
3. project = IT AND status changed from "Waiting for support" to "Waiting for Requestor" BEFORE "2023-07-31"