One of our users has complained that when updating JIRA via email it truncated the email - is there a limit or does it just not keep the whole email trail?
It depends on which mail handler configuration you are currently having in JIRA, for more information you may refer to:
https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email
JIRA provides the following default mail handlers:
Create a new issue or add a comment to an existing issue Add a comment from the non quoted email body Add a comment with the entire email body Create a new issue from each email message Add a comment before a specified marker or separator in the email body
Thank you - I'll look into all that, very helpful :-)
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