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Atlassian Intelligence answers do not seem to be working with my knowledge base

Wade H

I believe that I have everything set up based on the setup page for Atlassian Intelligence answers, however I do not thing that this feature is working. When i go to our customer portal and enter some text I get some KB articles returned, however when i try the same in my test slack channel i only get the "I don't understand ..." reply. Has anyone else had any issues with this or perhaps i missed something?

Thanks,
-wade

Comments

Laury Martinez_8nbu1u

Hey Wade, did you enable the Atlassian Intelligence answers setting under Virtual Agent > Settings?

Screenshot 2023-07-31 at 1.35.44 PM.png

noreen.magsumbol

We also had the same problem when we started. Can you check if there is a knowledge base linked with the project and it is configured to be viewed by all?

Screenshot 2023-07-03 at 7.39.13 AM.png

Jensen Fleming

Hi @Wade H -- apologies for missing this question. Were you able to get it working again?

Wade H

Hi @Jensen Fleming yes this was handled via our slack chat. Thank you.

from pour chat -

"We did figure out the issue (the KB connect app user is missing from your site). We are working with the KB team to get it resolved."

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