is it possible to schedule a ticket to reopen at a specific date/hour? pick close date from.date pic

Question

Is it possible to sechdule automation for ticket will reopen from closed automatically pick date from date picker field that we will add during closing ticket

Ste Wright · Answer

Hi @raks thakur

That's exactly what my suggested answer does.

You just need to replace datefield with your date picker field name.

Ste

raks thakur · Answer

@Ste Wright

Thanks for sharing information, but iwant reopen date will pick from date picker field that user will while closing ticket to reopen on some date infuture

Ste Wright · Answer

Hi @raks thakur

You can do this using the Scheduled trigger.

Rule would look something like this:

* Trigger: Scheduled* Rate = Every 1 days
* Rule Executes = JQL search and pass results
* JQL - project = ABC AND issuetype = Story AND status = Done AND datefield >= startOfDay() and datefield <= endOfDay()

* Action: Transition Issue* Destination Status = Open

---

This rule...

* Runs every 1 days
* To check for closed issues, which have a date within a 1 day range
* Then reopens any issues which match the JQL

A few notes on this rule...

* You can change the parameters as needed, the main part is the bold text in the JQL, which checks a date field is within today

---

Let us know if it works!

Ste