Access to /rest/align/api/2/Users

Question

Hello,

I am trying to access to  API /rest/align/api/2/Users, but I am getting "403 Undocumented" error.  I have System Role: Product Manager. What additional role/permission is needed to access  /rest/align/api/2/Users for querying users and be able to update user roles?

Rodrigo San Vicente · Answer

Hey @Wilson Lim !

In Jira Align the permissions are the same via UI or via API.

If you have access to view Users Records via UI (Jira Align Administration > ACCESS CONTROLS section > People) you should run API Call on the /rest/align/api/2/Users endpoint.

If you don't have access via UI, some permission should be adjusted.

I hope it helps!

Should you need any help with the above instructions, please kindly raise a JA support ticket using this link and we'll be more than happy to assist you!

Wilson Lim_j6mfvo · Answer

Hi @Ahmet Kilic

Thanks for the information. From JIRA Align UI, in the Teams UI screen, I am able to query the specific team and view Members of the team and I am able to update the team member's role. I am able to execute /align/api/2/Users/whoami, so not an issue with the token, it is just that when I tried querying GET /align/api/2/Users to fetch all users and their team membership information, I got the "403" error. I am not sure what access/permission is missing on the REST API side, maybe I do need to request for super admin access. Any help would be appreciated.

Thanks,

Wilson

Wilson Lim_j6mfvo · Answer

Hi @Benjamin,

I am able to execute /align/api/2/Users/whoami with the bearer token, so I don't believe there is issue with the token. My goal is to retrieve all the members of a specific team and update their role via REST API. I tried GET /align/api/2/Teams/{id} , it works, but it doesn't have team member information. So, I tried another route by querying GET /align/api/2/Users to fetch all users and their team membership information and got the "403" error. From JIRA Align UI, from the Teams UI, I am able to query the specific team and view Members of the team and I am able to update the team member's role. I am not sure what access/permission is missing on the REST API side. Any help would be appreciated.

Thanks,

Wilson