User not found

Question

Hi All

Recently, we have new colleagues, there is a strange phenomenon, users log in confluence, but other colleagues can not find the corresponding new colleagues when they comment @, I found that when such problems occur, we need to configure global permissions for new colleagues in the system background to find, besides, is there any other better way to solve the problem? What are the reasons for this problem

Barbara Szczesniak · Answer

When we had this issue at a former company, it was because we had multiple Confluence servers, and the users were not set up in the server where we were trying to @mention them.

Our admin folks fixed this (I checked it, and all of the people were available), but, a few months later, it was all gone again. We were just using this for approvals, so we found a workaround, but it was a lot of wasted effort.

arno_5u8914 · Answer

Hi @Ollie Guan

thank you for your reply

According to your suggestions, we have carried out a check. Currently, it seems that the problem may be solved by rebuilding the index. However, we often have new colleagues joining us, so this problem occurs

Ollie Guan · Answer

Hi @arno ,

Pls check the KB one by one

* Mention Feature Doesn't Work for Specific User if Disable Autocomplete option is enabled
* Unable to @ mention certain users in Confluence