Auto assign issues

Question

Hi,

I wonder if there is a possibility to auto assign issues with a random user of a usergroup taking care of current actions.

Use case: I don’t want to assign a member of the team that is currently out of office (holidays, illness) so the idea was to auto assign e.g. the last user that made a comment in the project.

any idea?

lh_2023 · Answer

Sorry, you misunderstood me (respectively I described it not good enough)…

Second part: I did not want to assign the user who has set the last comment on that issue but the last comment in the whole project (or any other action). That would give me a way to choose a team member who is actually and currently active in the project. I don’t want to assign the issue to a member who is currently away.

Marcus Jones · Answer

For the first part of your question you can set up an automation that assigns the issue to a user in a group via Random, Round-Robin, or Balanced Workload. The next field below the "Assign Issue" shown in Florian's screenshot will allow you to do that.

For the second part, e.g. assigning the issue to the last user that commented, you would need to create an automation that triggered on a comment, and use a smart value to grab the user name that made the comment and assign them to the issue.

lh_2023 · Answer

Thanks for the answer. I’ve already come so far, but then? Unfortunately I can’t use any plugins because of restrictions in my company.