To be honest, I'm no longer new to Jira Service Management, I'm just trying to figure out whether I'm supposed to write an article or start a discussion because for some odd reason I still don't seem to get the 'At Your Service' kudos badge 😉
No seriously, I've been using JSM for about 4,5 years now. First, mainly on Server/Data Center and for the last 2 years also on Cloud.
It's fascinating to see how Atlassian created a separate product on the Jira Platform and gradually added features and functionalities, now integrating lots of ITIL Service Management practices into a product with several integrations.
I have more than 20 years of experience in ITSM (with my previous employer) and it is the main reason I became an Atlassian Consultant.
