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Bulk Edit Issues from CSV

Abby O_Connell

Hello! I am trying to bulk add information to 5 Jira Fields for over 100 stories. These stories are already created, so I do not want to create any additional. The columns of my CSV file has the Issue Key, and all the jira field I'd like to map to. I did a test and when I go to "Bulk Create Setup" and upload the CSV file, it ends up creating a new story. Is there a way to edit the existing stories instead of creating new ones as I do not want to lose some of the information in the current stories. Thanks!

Accepted answers

All comments

Dan Tombs

Hey @Abby O_Connell

You can absolutely do this. Take the export as normal and make your edits. Then unfortunately, this will require an admin. But your system admin will be able to run the import from the admin console and have it update issues.

There are two methods for importing issues but on the admin one can update issues.

Abby O_Connell

Thanks Dan! Do you have documentation on how to do this as an admin?

Dan Tombs

@Abby O_Connell

https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/

Abby O_Connell

Thanks Dan! I did try to follow the "Updating existing issues" section, but it ended up creating a new story. Will this change once I get admin access?

Cassie the Jira Mechanic

@Abby O_Connell
Yes, you can only import updates via the Admin cog setting in Jira Cloud > System > External System Import > CSV.

Chris Palmer

We had an issue importing issue updates from a CSV file and we finally discovered that in order to make it work, we had to switch to the old experience in the External System Import area in the system admin settings. This was the only way we could get it to bulk update, match the Issue Key, etc.

2025-01-14 11_52_37-External Import - Jira.png

Mary Jennings_76b346

You can try using Skyvia if you need more flexibility in mapping CSV fields to existing Jira issues. It allows you to update records without creating new ones, ensuring that your current data remains intact. You can find more details here.

Adam Bell_uxktui

Wanted to make sure this was noted as the correct answer. I've been struggling with this for some time and finally got the right answer!

Marc -Devoteam-

Hi @Adam Bell

Welcome to the community.

Adding a related question to a post that is more than 6 months old is considered "necroposting" and is discouraged per the Community Guidelines.

I recommend that you start a new Question by clicking on the +Ask a question button at the top of the Forums screen. Describe your complete scenario. If this current post is relevant than add a comment about that and a link to this post.

The other reason to start a new question is because only the people that replied to this current question, the original author, and people Watching this question are notified of changes to it. Creating a new Question will result in your question moving to the top of the unanswered questions list, which will make it visible to the wider community and more likely to get input from more community members.

Also note that we are a user community, not (necessarily) employees of Atlassian. We don't usually have any special insights into when Atlassian plans to add features. You can review the Cloud Roadmap that they make public for that sort of information.

On topic: Yes, this is still the right answer.

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