Not sure why we didn't get reminders to provide an update

Roland Siebelink

Hello, we're in our first week of trying Atlas.

Introduced it to the team last week, had them play around with it, then told them they'd get an email or Slack message on Friday asking them to update before Sunday.

Come Friday, none of us receive an email or a Slack message. So nobody remembered to do an update.

I checked the documentation and it clearly says "Every Friday, you’ll be reminded to write an update"

Are update reminders supposed to come through Slack, through email or both? What are we doing wrong?

Roland Siebelink

Just to confirm @Niraj Patil and @Amanda Barber we again did not receive reminder messages yesterday (Friday). 

This seems to confirm that it’s due to a brief update already having been provided on Tuesday, which means the system thinks an update on Friday is no longer necessary. 

I don’t think that’s the right spec. My use case is that we have our meeting on Tuesdays and when people say something that isn’t in their update yet, we encourage them to still add it to Atlas during the meeting. Essentially bringing Atlas up to speed with what the status was last Friday. Then by the next Friday I’d want people to put in their new status. But Atlas isn’t asking for it because it believes the update from Tuesday already counts for the whole week. This then perpetuates the doom loop of having to ask for updates in the meeting, which will block reminders going out, etc. 

I think the fix should be that reminders get sent out on Fridays regardless of whether the project has been updated earlier in the week. It’s up to the project owner to decide if the project needs a new update by Friday, not up to Atlas to just decide for them that it doesn’t.