Customers cannot view their own profile

Question

When a customer is logged into the portal, and they try to view their own profile, they are redirected to the portal Help Centre landing page. The url displayed is /servicedesk/customer/user/profile but the content appears the same as /servicedesk/customer/portal/2. Is this normal behaviour, a configuration problem, or a potential bug?

Joseph Chung Yin · Accepted Answer

@John Roberts-Davies -

Hi John:

This is not how it should behave.  Have you try to with your account + your agents accounts to see if the same behavior happens?

I was not able to repo the problem in our DC envs.

If not, then I would recommend you to contact Atlassian Support (https://support.atlassian.com) for their further assistance on the issue.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Jehan Bhathena · Accepted Answer

Hi @John Roberts-Davies ,

Checked this at my end too, seems to be working correctly.

Would recommend checking this in scenario in your browser while in "Incognito". This is to verify if your browser cache isn't causing this issue. (usually happens a lot while I use Chrome browser)

John Roberts-Davies · Accepted Answer

FYI, with support from Atlassian the root cause has been narrowed down to an interaction with the Data Protection and Security Toolkit for Jira app. I suspect I need to re-configure the app.