nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Not able to view JIRA tickets - "Can't show the issue" error.

unknown

Not able to view any tickets. Always seeing this error. I have downloaded the latest app from Google Store.

Please support to resolve this issue at the earliest.

Accepted answers

Jehan Bhathena

Hi @[deleted] ,

If you can view the issue thru the browser it should be visible on the app as well.

You can check if your instance is restricted for specific IP Addresses : https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/

If none of these help then the only alternative is getting in touch with the Support team : https://support.atlassian.com/contact/#/

Hope this helps.

All comments

Jehan Bhathena

Hi @[deleted] ,

If you can view the issue thru the browser it should be visible on the app as well.

You can check if your instance is restricted for specific IP Addresses : https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/

If none of these help then the only alternative is getting in touch with the Support team : https://support.atlassian.com/contact/#/

Hope this helps.

unknown

@Jehan Bhathena - There are not IP related changes from my end. I was able to view all issues / tickets on my mobile earlier.

This solution is not helping me.

Regards,

Harsh Tapase

Jehan Bhathena

Hi @[deleted] ,

Then Atlassian support is the best contact for you : https://support.atlassian.com/contact/#/