Not able to get mention user in comment section to work

Question

Hi

I am working in the comment section of JIRA bug.  i go to the + symbol and pressed on it.  I chose user mention and typed in the name of the person.  His name did not get added nor worked.  I have tried this countless times and nobody in the team can get this feature to work

Can someone help me solve this

Christian Paredes_17ujk4 · Answer

Have the same issue. Jira Software 7.0 I can assign all users to a task but certain users I cannnot add to the comment @mention (name just does not appear) > seems like a bug!  Most users work. 
Now permissions, and gliobal permissions are ok. Also all users are on the same group... (8 users work 1 does not)  but according to the permissions helper he is configured the same)

Marcus Silveira · Answer

Hi Siddhant,

If this is related to a single project, the Browse users permission shouldn't be causing the problem since that is a global permission.

You may want to confirm your Comment field is set to use the "Wiki Style Renderer" renderer in the Field configuration scheme used by this project.

Siddhant Gogri · Answer

Hi Marcus,

I have the same problem for a single project. In other projects I can use mention.

I verified the browse user permission is given and browse project permission is also given.

Can you help?