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Disconnect Slack

Ruth_qb3ejj

Hi,

I changed my name due to marriage and therefore my emails and on top my username in opsgenie. my Slack is still associated with the old name and so I cannot acknoledge anything anymore. How do I reconnect Opsgenie and Slack - or how do I change the username in slack?

I tried `/genie connect`, but this still says my old name. I tried `/genie disconnect`, but that does not seem to exist.

Any idea what I can do?

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John M_2hpypf

Hi @Ruth ,

If you run the /genie connect command, it should give you the option to disconnect. Once you do that, you should be able to reconnect with your new user.

Ruth_qb3ejj

hmm maybe I am on the wrong path then?

I do not have the following Error:

Screenshot 2023-07-19 at 08.56.18.png

When I then klick on the link, I get the following:

The funny thing is, when we have an alert and I klick eg. `acknowledge`, I am getting assigned to the ticket.

Any idea what I can do?

John M_2hpypf

@Ruth Are you logged into Opsgenie when you click on the "authenticate in Opsgenie" link?

Ruth_qb3ejj

as shown above, when I click on the link, I get the error in the screenshot. I can use /genie list for example, so I seem to be logged in, but not logged in at the same time...

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