Hi, We have a probleme with the notification mail in JIRA 5.2. The notification mail are stuck in queue. The only way to send notification is to manualy flush mail queue or restart JIRA service. * The Mail Queue service is set to 1 min. * The SMTP test work fine * JIRA is running within a VM on Windows (dont have the "time jump" issue in the log). * I don't have any mail related error in log. * JIRA have enought ressources Do you have any solutions ? Thank you :) Luc

The memory can be checked on $JIRA_HOME/bin/setenv.bat. Increase the following argument: * JVM_MAXIMUM_MEMORY This will require your JIRA to be restarted. I increased JVM_MAXIMUM_MEMORY from 746m to 1256m. :)

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JIRA notification mail stuck in queue

Luc St-Laurent

Hi,

We have a probleme with the notification mail in JIRA 5.2.

The notification mail are stuck in queue. The only way to send notification is to manualy flush mail queue or restart JIRA service.

The Mail Queue service is set to 1 min.
The SMTP test work fine
JIRA is running within a VM on Windows (dont have the "time jump" issue in the log).
I don't have any mail related error in log.
JIRA have enought ressources

Do you have any solutions ?

Thank you

Luc

Accepted answers

Luc St-Laurent

The memory can be checked on $JIRA_HOME/bin/setenv.bat. Increase the following argument:

JVM_MAXIMUM_MEMORY
This will require your JIRA to be restarted.

I increased JVM_MAXIMUM_MEMORY from 746m to 1256m.

All comments

Rahul Aich [Nagra]

Have a look at this URL...might help.

https://confluence.atlassian.com/display/JIRAKB/Mail+Queue+Never+Flushed+Automatically

Rahul

Luc St-Laurent

I've read this post.

I don't have the "time jump" issue in the log.

How can i Disable time synchronization with time server. ?

Thank you

darylchuah

Hi there

You can double click on the bottom right corner the data/time area, then a Date and Time window will popup

Under Internet Time tab, click on "Change settings", uncheck the "Synchronize with an Internet time server" option and click OK.

Regards

Daryl Chuah

Luc St-Laurent

Hi,

I tought it was a setting in JIRA, not a server setting.

The time is synchronized with a NTP service.

Any other idea ?

John Chin

Hi Luc,

Based on this KB, to disable the time synchronize with time server, please see:

For Microsoft : http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/windows_date_turn_off_synch.mspx?mfr=true
For Linux : http://ubuntuforums.org/showthread.php?t=1335737

Hope its help.

Luc St-Laurent

My server is not synchronize with an internet time server.

Luc St-Laurent

The memory can be checked on $JIRA_HOME/bin/setenv.bat. Increase the following argument:

JVM_MAXIMUM_MEMORY
This will require your JIRA to be restarted.

I increased JVM_MAXIMUM_MEMORY from 746m to 1256m.

Pavel Stepanov3

Hi Luc,

I'm just curious if you managed to resolve this issue? It seems that I've faced exactly the same problem.

Luc St-Laurent

Hi Pavel,

I think it was a plugin problem.

I disabled all plugin and I reactivated one by one and i tested.

An SVN plugin took too many resources.

You can also try to increase the JVM_MAXIMUM_MEMORY.

I hope it can help you.

Pavel Stepanov3

Thanks, Luc. Will try the same.

Emre Toptancı [OBSS]

We hit the same problem and could not restart JIRA (business limitations)

It turns out the mail queue has crashed. Changing interval of mail queue service to some other value forced it to to restart and it started working right away without a complete JIRA restart

Joseph Boulos

That did it for me. Perfect.

BlinkTwice

I experienced a stuck mail queue after upgrading from 6.4 to 7.1.9 and a quick change of the mail queue service schedule fixed it. Thanks.