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Stash must open linked JIRA issue in new tab

Scott Hung_cda1zk

Hi All,

I recently upgraded to Stash v2.11 and JIRA v6.2. I setup the trusted application linkages again and they work. JIRA can see STASH commits (and open the commit in STASH). STASH also links to JIRA. Opening the JIRA ticket in a new tab works fine, but opening the JIRA ticket in the same window as STASH results in this error dialog:

Can't display issues

Either you don't have access to view them or they don't exist. Please contact your system administrator if you believe this is incorrect.

Accepted answers

ThiagoBomfim

Hi Scott,

Could you please have a look at the knowledge base article below:

Can't display issues

Let us know if that was helpful.

If that does not help you, please open a case with us at support.atlassian.comand we'll be able to collect your logs and go through a more depth analysis.

Best regards,

Thiago Bomfim

Atlassian Support - DevTools

All comments

ThiagoBomfim

Hi Scott,

Could you please have a look at the knowledge base article below:

Can't display issues

Let us know if that was helpful.

If that does not help you, please open a case with us at support.atlassian.comand we'll be able to collect your logs and go through a more depth analysis.

Best regards,

Thiago Bomfim

Atlassian Support - DevTools

Scott Hung_cda1zk

I started following the directions on the webpage only to discover the problem fixed itself. :-)

I believe the webpage is correct that there was a time skew between the two servers. Previously they were off by 2-3 seconds. Now they're pretty much spot on. Both servers use NTP so I'm guessing it took a few days for NTP to fully sync them?

manuher2

I've just met the same issue.

In fact, it was not a pb of version of jira, but a bad configuration in the link between Jira and Stash.

I had to disable Incoming or outcoming feature in the configuration of the link. Now pb disapeared

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