Slack/Jira Support board Sync

Question

I'm trying to understand how I can notify specific people that are pinned at the top of a slack channel when a support ticket is submitted. We’d like for people that are on-call for support, to be notified when a support ticket is submitted to JIRA.

Isn't there a way that the people that are pinned in the channel can be notified automatically when a support ticket is submitted to Jira? The ticket populates in the Slack chat now but I just want to notify the people that are pinned for that week about the new ticket - automatically.

Thanks,

Annaliese

Amanda Barber · Answer

@Annaliese Walsten - I went ahead and moved this to the correct area here in Community. Thanks, @Erin Mihalik for pointing that out!

Erin Mihalik_ioq69y · Answer

This is not a general Jira message board. This message board is for the Jira Product Discovery project. I would recommend googling and searching for Jira /slack integrations on the main Jira community pages.