Unresolved vs Resolved issues by date?

Question

I'd like to display a chart that shows the amount of unresolved vs resolved issues per quarter in a dashboard. Essentially what I'm trying to show is a grouped line chart that shows unresolved vs resolved.

For example:
X-Axis = Date (Q1, Q2, Q3, Q4)
Y-Axis = Issue Count

Two lines being displayed one being unresolved issues and the other being resolved.

Thanks!

Danut M _StonikByte_ · Answer

Hi @Jared McNeil,

Take a look also on this article on our blog: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management.

I think that you could use the Advanced Issue Filter Formula Gadget to display the counts for each quarter. There is also a Reported vs Done Chart example chart and well as CFD chart, that might be useful.

Regards,

Danut M.

Mark Segall · Answer

The gadget allows you to see created vs resolved and there's an option to "Display trend of unresolved".

Jared McNeil · Answer

Hi @Mark Segall,
I don't necessarily need to know what's been created, more so what is not in the resolved status. The "created" would also be including the resolved resolution correct?