Hi. I have created new SLA custom fields and I would like to delete the old one. Will it affect the resolved issues? I just don't want the old SLA working for new issues.
Hi @Javidan Amiraliyev
My advice would be to test this in the sample project you get in JSM. Setup the original SLA, create a ticket and resolve it, and then go back to and change to your new SLA setup and see if deleting the old one affects your resolved ticket.
You can test in test rather than in production.
Suzi
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