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After Confluence restart we are getting the unknown macro "view-file" where files used to be

Max Pavlov

731e1d2db4ba536bf75a2e91c2b59610.png

This has recently occurred on all new files attached to confluence pages. It has been a short time since Atlassian has added cool views for attached files (aka download button), and now it's broken as shown above.

Does anyone have any idea how to fix this? Confluence version is 5.7.4.

731e1d2db4ba536bf75a2e91c2b59610.png

Accepted answers

Max Pavlov

I went to add-ons, System, then located the confluence-view-file-macro and noticed it was disabled. I was able to successfully enable it and saw the following instead of view file macro layout.

897887d78a828e4d3ff7f6b1dfe10680.png

Then I realized that the only not updated plugin is the Universal Plugin Manager itself. Updating it helped me to resolve a problem.

897887d78a828e4d3ff7f6b1dfe10680.png

All comments

Siddheshwar mhetre_l4zeyg

I am not sure whether it will work or not but you can try the following steps

Go to the Confluence-administrator
Manage Add-ons
In System plugin you can search Office Connector plugin
Expand the modules
check whether fileview module in disable or not
If yes, make this module enable.

Max Pavlov

Hi. Thanks for your answer. In my case it is enabled and the problem still exists. There is a thing though. This is not a macro to display word or any office related files. It's actually a new cool feature by Confluence that adds a clickable download link in a form of a square that is now replaced by the above-mentioned error.

Guilherme V.

Hi Max,

Can you check if the plugin/macro is supported by your Confluence's version? Maybe the macro/plugin it's not up-to-date.

Max Pavlov

I went to add-ons, System, then located the confluence-view-file-macro and noticed it was disabled. I was able to successfully enable it and saw the following instead of view file macro layout.

897887d78a828e4d3ff7f6b1dfe10680.png

Then I realized that the only not updated plugin is the Universal Plugin Manager itself. Updating it helped me to resolve a problem.

897887d78a828e4d3ff7f6b1dfe10680.png

Max Pavlov

Thanks. As per my own answer below things turned out to be related to updates. I guess when you update one plugin, its best to update all the others.

Siddheshwar mhetre_l4zeyg

yes Update all plugin is the right.

Tibor Kiss3

I have the same issue... What is the solution? sad

Thanks in advance!

Stan Ry

Howdy, any solutions for this issue since then? We are experiencing this issue with Markdown macro that stops working every now and then. We'd want to somehow handle this.

For now, when Markdown stops working, all the layout that relies on this macro does not render, and our users can't get proper experience with Confluence. We are thinking of checking the status of Markdown macro using some user scripting. Do you think this is possible?

Like so if markdown isn't working, we could return a stub page, and then restart the macro.

Any clues on doing this?

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