I have a few fields on the request type forms my customers can see. I would like these removed but do not know where to find the screen to remove these from. An example of what is visible to the customer is provided with a screenshot.I would like to remove the "To be removed" option at the top right of the customer view of the issue.
Hi @Tina Strother ,
From your service project, select Project settings > Workflows.
Select the edit icon next to the workflow you want to hide a transition for.
Select Diagram to open the diagram view.
Make sure Show transition labels is selected.
Select a transition in the workflow.
Unselect Show transition on the customer portal.
@Dave Mathijs
Thank you for your assistance. Being new to Jira, I am slowly learning. I was not aware of this option in the workflow. It is so simple, now that I know of it!
Tina
You're welcome Tina. Don't be afraid to ask, that's why we're here to help you.
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