linking different workflows together

Question

Dear Atlassian and Users,

I have the following question.

Is it possible to link different workflow schemes to each other.

So for instance when you look at ITIL, you want to make from a problem ticket maybe a change ticket.

I will explain my question with the following picture.

projemjira.jpg

So for example when a change is required I want to start my change workflow. And when the change is finished I want to feedback this to my ticket. Is this possible?

Otherwise what is a good alternative to do something similar?

Greet,

Wim

projemjira.jpg

problemmjira.png

Joe Pitt · Answer

You can't use different issue types. If you want to 'convert' a problem into a change for instance I'd close the problem with a resolution of Change created and link the two together.

Wim Oor · Answer

Hello Joe Pitt,

Thanks for your reaction I have a follow up question.

If I choose to do 'your' option 1, how can I use different issue types?

The advantage of a issue type is that I can set the start-screen how to start, which field are mandatory.

For example: Changemanagement starts with other required fields then a problem. For problem management you start with a problem description.

When there is a change needed to solve the problem, then you go from problem management to change management.

Joe Pitt · Answer

No, you don't link workflows. You have two real options. 1; Build a workflow to handle everything and put conditions and validators to control which path to take or 2; Clone it and move the clone it to another project and close the original. I prefer option 1 because the issue ID doesn't change.